Privacy Policy

Information we collect and how we use it

When you make a purchase with Frisco Mercantile, Inc., (“Frisco Mercantile”), there is certain information we need in order to process, fulfill and complete the order, some of which may be personal information and sensitive payment information. Such information may include, but not be limited to, knowing your name, e-mail address, mailing address, physical address for order delivery, phone number, credit-card number, expiration date, and security code. Having this information will enable and allow us to process and fulfill your orders, notify you of your order status, and communicate with you in resolving post-sale matters. Your phone number is necessary for our fulfillment partners to contact you to arrange and confirm delivery of your order. Our fulfillment partners may include FedEx, UPS, USPS, Common Carriers and specialized delivery services. It will also be used to contact you if there is a question regarding your order. Phone numbers will not be used for sales calls.

We do not sell or otherwise make available to others our customer list. You may opt to sign up for our Email newsletter, for which we need your email address which we utilize to send the newsletter. We do not share email addresses for marketing purposes with outside parties.

As do many website providers, we monitor customer traffic patterns within our website to aid us with improving your online shopping experience, to assist us with recommending other products that may be of interest to you, and to help diagnose problems with our servers and website. To do this, information which we may collect might include: name, physical address, IP address, referrer, web browser you use, and web pages you visited. We also use cookies to track your shopping cart and to personalize the web experience. We use Google Analytics to monitor activity on our sites and assist with better targeting our advertising. To learn how Google Analytics collects and processes this data, please visit “How Google uses data when you use our partners’ sites or apps,” which may be found at Cookies used during your session store temporary information which is erased when you close your browser or shut down your computer, and do not include any personal data. Under no circumstance will we retain sensitive payment information, including your credit or debit card number, expiration date and security code, such as CVV’s or PIN’s.

Information we collect will be used in accordance with applicable laws to comply with legal requirements. We may also use your email address to send you information about products and services, for which you will be offered the option to opt in/out. We may also use your personal information, which may include your email address, physical address, or telephone number to communicate with you about your transactions with us, in progress or completed. The use or certain personal information necessary to complete fulfillment of an order you place with us may be shared with our fulfillment partners, such as your name, physical address for shipping, and telephone number by which to contact you to arrange and confirm delivery. We do not store, nor do we share with these fulfillment partners, any sensitive payment information. We may use personal information for auditing, research and analysis to operate and improve our technologies and services.

Protecting customer information

You have the option to create an online account with Frisco Mercantile, for which certain personal information is collected to complete purchase transactions using SSL encryption, and only that information which is needed to complete the transaction is required. When you create an online account with us, you created a password to protect your account. Your account can be accessed at any time by you, and you should take proper measures to secure your password from use by others. You should also take proper measures to periodically change your password. If you forget or lose your password, you may request a password reset, through which we will take proper measures to validate your identity, with personal information you previously provided to us, to reset your password and to send you a link to reset your password.

Frisco Mercantile does not like spam, and we work to maintain a strict "no-spam" policy. As such, we do not sell your email address to third parties. We take security seriously and employ appropriate measures to secure and protect information from unauthorized access or unauthorized alteration, disclosure or destruction of data. These measures include internal reviews of practices concerning data collection, processing, storage, and security. We also take proper measures to physically safeguard both access to and use of personal information and systems. Access to and use of personal information is restricted to Frisco Mercantile employees, contractors, agents and fulfillment partners which only need such personal information to process, fulfill and complete orders, and operate, maintain, develop or improve our systems and services.

Privacy of children

Frisco Mercantile does not knowingly collect any Personal Information on our website from children under 13 without prior verifiable parental consent. Our website contains no objectionable material, and no part of our website is structured to attract anyone under 13. If we learn that Personal Information has been submitted by a child under 13 without their parent’s consent, we will take reasonable measures to remove and delete such information as soon as possible, and will not use the information for any purpose, other than to protect the safety of the child or others as required by law.

Your consent

By using the Frisco Mercantile web site, you consent to the collection and use of this personal information. We periodically review our policies and changes to our privacy policy will posted on this page. We encourage you to always be aware of what information we collect, how we use it and under what circumstances we disclose it. Continuing to use these services after changes to our privacy policy are posted will constitute your consent to abide and be bound by it. If you do not consent to the collection and use of your personal information for the purposes stated, you may request your personal information be removed by sending a request to and stop using these services.

Effective Date and Updates

The effective date of this Privacy Policy is April 9, 2021. You agree that Frisco Mercantile may modify and amend the Privacy Policy at any time in its sole discretion and without notice to you. When it is modified and amended, the modified and amended Privacy Policy will be made available on the Site for your convenience, and your continued use of the Site and Services, incorporated by reference to the Terms of Use, will constitute your acceptance of any modified terms in this Privacy Policy.